fx999 Privacy Policy

This privacy policy has been prepared on behalf of the fx999 platform ("we", "our", "fx999"). When you use our website, create an account, or use our services, you agree to the terms of this privacy policy. This policy describes what information we collect, how we use it, who it may be shared with, and how you can maintain control over your information.

fx999 believes that the protection of your personal information is a fundamental right. We are committed to using the information you provide only for the purpose of delivering and improving our services, and it will never be sold to any third party.

1 What Information We Collect

When registering with fx999 and using our services, we may collect the following types of information:

1.1 Information You Provide Directly

When you provide information to us directly, we collect:

• Full name and date of birth (for age verification — only for users aged 21 and above)
• Mobile number and email address
• Residential address
• National ID (NID) or passport number (when identity verification is required)
• Financial transaction details — such as bKash, Nagad, Rocket, or Upay account information
• Information provided when contacting customer support

1.2 Automatically Collected Information

When you browse our website, certain information is collected automatically:

• IP address and device type
• Browser type and language settings
• Date, time, and duration of website visits
• Details of which pages were visited
• Information collected through cookies and similar tracking technologies
• Referral source (where you came from before visiting our site)

1.3 Transaction-Related Information

When conducting financial activity on our platform, we store:

• Deposit and withdrawal amounts and dates
• Details of payment methods used
• Gaming history and betting activity
• Records of bonus and promotion usage

2 Purpose of Using Your Information

fx999 uses your information only for specific and legitimate purposes. The main reasons we use your information are described below:

2.1 Account Management and Service Delivery

• Creating, verifying, and managing accounts
• Processing deposits, withdrawals, and other financial transactions
• Providing gaming services and bonus offers
• Offering customer support and technical assistance

2.2 Security and Fraud Prevention

• Verifying identity and ensuring account security
• Complying with anti-money laundering (AML) obligations
• Detecting and stopping fraud and unauthorized activity
• Protecting the integrity of our platform

2.3 Communication and Marketing

• Sending important account updates and transaction notifications
• Informing you about new promotions, bonus offers, and special events (only with your consent)
• Collecting your feedback and reviews to improve our services

2.4 Platform Development

• Improving website usability and functionality
• Analyzing data to manage new games and features
• Personalizing the user experience

3 Data Storage and Security

3.1 Security Measures

fx999 uses industry-standard technology and practices to protect your information. Our security measures include:

• 256-bit SSL (Secure Socket Layer) encryption technology
• Encrypted storage for sensitive data
• Regular security audits and vulnerability testing
• Access to data restricted to authorized personnel only
• Firewall and anti-intrusion systems

3.2 Data Retention Period

Your personal information will be retained for as long as your account is active or as needed to provide services. Even after an account is closed, certain information may be retained for a specified period to meet legal obligations and regulatory requirements.

3.3 Steps Taken in the Event of a Data Breach

If a security breach occurs that may affect your information, we will notify you as soon as possible and take prompt steps to address the situation.

4 Sharing Information with Third Parties

fx999 does not sell or rent your personal information to any third party. However, limited information may be shared in the following circumstances:

4.1 Service Provider Partners

We work with trusted third-party service providers who help us run our operations — such as payment processing (bKash, Nagad, Rocket, Upay), technology services, and customer support platforms. These partners receive only the information necessary to provide their specific services and are required to follow our privacy standards.

4.2 Legal Obligations

We may be required to disclose information in order to comply with a court order, a lawful request from a government authority, or applicable law. In such cases, we always follow a policy of providing the minimum information necessary.

4.3 Business Transfers

In the event of a business merger or acquisition, user information may be transferred. However, you will be notified in advance and the protections in this privacy policy will remain in effect.

5 Cookies and Tracking Technologies

The fx999 website uses cookies and similar technologies to improve your browsing experience.

5.1 Cookies We Use

• Essential cookies: Required for core website functions — maintaining login sessions, security verification, and so on
• Functionality cookies: Remembering your preferences — such as language settings
• Analytical cookies: Reviewing site usage to help us improve our services

5.2 Cookie Controls

You can disable cookies by changing your browser settings. Please note, however, that disabling certain essential cookies may limit website functionality and make some services difficult to use.

6 Your Rights

fx999 respects your rights regarding your information. You have the following rights:

6.1 Right to Access Your Information

You can find out at any time what information we hold about you. To do so, please contact our customer support.

6.2 Right to Correct Your Information

If any of your information is incorrect, you can request that it be corrected. We will update it as quickly as possible.

6.3 Right to Delete Your Information

In certain circumstances, you may request that your personal information be deleted. However, some information may need to be retained due to legal obligations or the need to protect legitimate interests.

6.4 Right to Opt Out of Marketing Communications

You can stop receiving promotional emails or messages at any time. To do so, email us at [email protected] or contact us via live chat.

6.5 Data Portability

You may request a copy of your personal information in a structured and commonly used format.

7 Protection of Minors

fx999 is only for individuals aged 21 and above. We do not knowingly collect information from any minor. Age is verified at the time of registration, and if we become aware that an account belongs to a person under 21, that account and all associated information will be deleted immediately.

If you believe a minor is using our platform, please contact us.

8 International Data Transfers

In the course of fx999's operations, your information may in some cases be processed on servers located outside Bangladesh. In such cases, we ensure that the data processing party complies with our privacy standards and maintains appropriate safeguards in accordance with relevant data protection laws.

9 Changes to This Policy

fx999 may update this privacy policy from time to time — due to changes in services, adoption of new technology, or legal requirements. For any significant changes, we will notify you via your registered email and clearly indicate the update on the website.

If you continue to use our services after a revised policy is published, this will be considered your acceptance of the new policy. We therefore recommend checking this page regularly.

10 Contact Us

If you have any questions, feedback, or complaints about this privacy policy, please get in touch with us. Our privacy team is always ready to assist you.